I'm beginning to discover that maybe I'm not suitable to be in the service industry, or rather, it is how I want to take it when people throw me with nasty remarks when I'm not the one at fault. This is the price you have to pay to be working as a customer service operator, cum receptionist, cum "everything else" worker. Well, I have to agree that it really trained my patience explaining difficulties to customers, or rather polishing some PR skills. I just have to know how to handle situations and my emotions towards erky people who called up just to vent their anger because they couldn't get what they wanted. I mean, I really hope I can help you but please don't get so worked up when your home applicances gave up on you. You have to tell me what is the problem so I can help, without blowing your top first. Thanks. Remember that courtesy goes a long way yes?